To quickly navigate our frequently asked questions page and find the answers you need - please use the links below. If you still require assistance after consulting this FAQ, please reach out to us at support@medm.com.

Table of Contents

• MedM Health Diary App User Manual

• What is MedM Premium?

  • What Features Are Free?
  • What Features Are Premium?

• How to get MedM Premium

  • How to Get MedM Premium in App Store or Google Play
  • How to Get MedM Premium on MedM Health Portal
  • Billing is Unavailable (in Google Play Store)

• How to Cancel MedM Premium

  • How to Cancel MedM Premium on MedM Health Portal
  • How to Cancel MedM Premium in Google Play
  • How to Cancel MedM Premium in App Store
  • How to Cancel MedM Premium in Stripe
• Why Does the App Ask for My Location?
• How to Change My Password
• How to Recover My Password
• Why Can’t I Pair My Monitor?
• Why Can’t I Import Data From My Monitor?
• How to Backup and Restore My Data
• How to Migrate from Google Fit to Google Health Connect
• How to Use Health Connect to Sync Data Between MedM and Google Fit, Fitbit, Samsung Health, Oura, Withings Health Mate, Dexcom, and Other Apps
• How to Import Data from My Apple Watch
• How to Import Data from Samsung Health
• How to Import Data from My Garmin Device
• How Does Background Data Collection Work in the App?
• How to Delete a Measurement
• How to Delete My Account

MedM Health Diary App User Manual

You could find very useful to read MedM Healh Diary app user manual where we reveal the app functionality in detail. Current document corresponds to app version 3.0.391

What is MedM Premium

What Features Are Free?

We want to emphasize that the basic features of MedM Health will remain free and accessible to all:

• Automatic data collection via Bluetooth from an unlimited number of connected health meters
• Manual data entry
• App use with or without registration
• Online data backups for registered users
• Reminders for taking medications & making measurements
• Configurable dashboard
• Measurements history, trends, and graphs
• Generate printable reports in PDF, CSV, and XLSX formats
• A two-week free MedM Health Premium trial

What Features Are Premium?

With the introduction of MedM Health Premium we are shifting focus from simply being a great health logbook to becoming a sophisticated family health & wellness management tool that enhances collaboration between the monitored individual and their support group. Users of MedM Health Premium can:

• Create multiple health records for family (and even pets)
• Sync data with other connected health ecosystems (Google, Apple, Garmin, Fitbit, etc.)
• Invite trusted individuals (via email) to share access to managed health records
• Monitor loved ones (via the app or portal) and support them in taking charge of their health
• Customize notifications for threshold, reminders, and goals
• Get special offers from MedM partners

How to get MedM Premium

MedM premium features are available only for registered users and are not accessible to those who use the app without registration. If you subscribe for the first time - you will be given a two-week-long trial. Your paid subscription will start after the end of the free trial period, unless you cancel the subscription

How to Get MedM Premium in App Store or Google Play

1. Sign into your MedM account in the MedM Health app

2. Open the app menu

3. Select the very top menu item (your account)

4. Select Subscription

5. Tap Try Now

6. Select Plan

7. Subscribe with your Google Play account or your Apple ID

How to Get MedM Premium on MedM Health Portal

1. Sign into your MedM account on the MedM Health Portal

2. In the upper toolbar click Try Premium

3. Select Subscription Plan and tap Try 14 Days for free

4. Once activated, your subscription can be viewed in the “Account” menu, located in the top right corner of the portal

Billing is Unavailable (in Google Play Store)

Billing may be unavailable to users for one of the following reasons:

• the MedM app needs to be updated
• the user is located in an unsupported country
• purchases may be disabled for enterprise users (by the administrator)
• Google Play may be unable to charge the provided payment method

Please check your payment settings and try again. See this Android Developers resource for more info.

How to Cancel MedM Premium

Once the subscription is activated - it will be automatically renewed each month or year (depending on your subscription plan). If you no longer wish to use the Premium subscription - you will need to cancel it. The subscription plan can be renewed at any time

How to Cancel MedM Premium on MedM Health Portal

1. Sign into your MedM account on the MedM Health Portal

2. In the upper right corner click on the User Icon (your account)

3. Select Subscription from the dropdown menu

4. If you have an active subscription - click Cancel

5. If you bought the subscription via Apple Store or Google Play - you will be redirected to cancel your subscription there

How to Cancel MedM Premium in Google Play

1. Open Google Play

2. Tap on the user icon in the top right corner of the screen

3. Select Payment and subscriptions

4. Select Subscriptions

5. Select MedM Health app

6. Cancel subscription

How to Cancel MedM Premium in App Store

1. Open Settings

2. Select Apple ID

3. On iPhones and iPads Select Subscriptions. On Macs first select Media & Purchases and then select Subscriptions

4. Select MedM Health app

5. Cancel subscription

How to Cancel MedM Premium in Stripe

Please use the link to cancel the subscribtion directly in Stripe

Why Does the App Ask for My Location?

On Android 11 and lower, the location permission is required by the system in order to perform Bluetooth scans. Starting with Android 12 the location permission is no longer required, since specific permissions for Bluetooth scan and Bluetooth connect are used instead. The source can be found here. MedM does not collect or use user location data for any purpose.

How to Change My Password

Changing you password is not possible from MedM mobile apps. You can only do that from MedM Health Portal. Follow the steps below:

1. Login to Health portal
2. Tap the User name at top-right of the page and choose Change Password
3. Set Current password and new one and click Change Password

How to Recover My Password

Use the link to recover your password

Why Can’t I Pair My Monitor?

As a qucik fix, try the following steps:

1. Kill the app: Just relaunch the app if you are iOS user or make app force stop if you are Android user

2. Forget your device from the system Bluetooth settings, if it's bonded there

3. Reboot your smartphone

4. Open the MedM app menu -> select Devices -> tap the Plus button to start Bluetooth discovery

5. Turn on pairing mode on your medical device (read your medical device user manual)

6. Once your device is discovered by the app configure device settings and tap Add to My Devices

7. Upon succesfull pairing the corresponding popup should appear

If it doesn't help please contact us at support@medm.com, specify app version, model of your medical device, your smartphone model and its OS version

Why Can’t I Import Data From My Monitor?

As a qucik fix, try the following steps:

1. Unpair your device from the app

2. Kill the app: Just relaunch the app if you are iOS user or make app force stop if you are Android user

3. Reboot your smartphone

4. Open the MedM app menu -> select Devices -> tap the Plus button to start Bluetooth discovery

5. Turn on pairing mode on your medical device (read your medical device user manual)

6. Once your device is discovered by the app configure device settings and tap Add to My Devices

7. Upon succesfull pairing the corresponding popup should appear

8. Make a new measurement and try to collect data

If it doesn't help please contact us at support@medm.com, specify app version, model of your medical device, your smartphone model and its OS version

How to Backup and Restore My Data

If you are a registered user your app data is permanently synced with MedM Health Portal and safety stored there. If you delete and reinstall the app, or migrate the app to a new mobile device, your app data will be downloaded from MedM Health Portal once you install the app and sign into your MedM account

If you use the app without registration, the app data is stored locally, only on your mobile device. To prevent losing your app data forever after you accidentally delete the app, your mobile device is lost or broken, we highly recommend to periodically make system backup. Please note that lost data may be restored only from the last system backup. iOS users can read the official source how to make backup and how to make restore; Android users can read the official source here

How to Migrate from Google Fit to Google Health Connect

According to Google the Google Fit Android API has been deprecated as of May 11, 2022 and will no longer be accessible by the end of 2024. For all MedM users who have been using the data sync with Google Fit, we recommend to first migrate their data from Google Fit to Health Connect, and then switch their MedM app data sync from Google Fit to Health Connect. Here is how to achieve this:

1. Download Health Connect app from the Google Play Store on your Android phone

2. For quick access to Health Connect app, add it to System App Bar that is open by swiping from top to down on Android devices

3. Open Health Connect app and select App permissions

4. Select Fit and choose data you want to read or write to Health Connect and tap Allow

5. open MedM app menu -> select Data Sync -> select Health Connect -> tap the Down Arrows next to the preferred data types

6. You'll be redirected to Health Connect's app access screen to allow permissions for MedM app -> choose data you want to read or write and tap Allow

Please note that data syncing with Health Connect app is a premium feature that is only available to registered users with an active MedM subscription

How to Use Health Connect to Sync Data Between MedM and Google Fit, Fitbit, Samsung Health, Oura, Withings Health Mate, Dexcom, and Other Apps

Health Connect, developed by Google, centralizes health and fitness data from multiple apps. With Health Connect, users can sync data collected from apps and devices like Fitbit, Oura Ring, Samsung Health, Withings, and Dexcom with their personal MedM health record

Steps to Sync MedM Health with any app via Health Connect:

1. Download the Health Connect app from the Google Play Store

2. Open Health Connect and adjust the app permissions for data syncing

3. Activate data sync with Health Connect in the source app

4. In the MedM Health Diary app, go to Menu → Data Sync → Health Connect, and select the data types to export or import

This will ensure smooth data flow between supported apps. Please note that syncing data with Health Connect in MedM Health Diary requires a Premium Membership

How to Import Data from My Apple Watch

1. Sync data from Apple Watch to Apple Health app

2. Sync data from Apple Health app to MedM Health Diary app: open MedM app menu -> select Data Sync -> select Apple Health -> tap the Down Arrows next to the preferred data types. Please note that data syncing with Apple Health app is a premium feature that is only available to registered users with an active MedM subscription

How to Import Data from Samsung Health For Apple and Android Users

For iPhone users data from Samsung Health can be synced with the MedM Health Diary app via Apple Health:

1. Sync data from the Samsung Health app with Apple Health: open iPhone/iPad settings -> find and select Health -> select Data Access & Devices -> select Samsung Health -> toggle data types to be synced

2. Sync data from Apple Health with your personal health record in MedM Health Diary: open MedM app menu, select Data Sync, select Apple Health, and then select the data types to sync. Please note that syncing data with Apple Health in MedM Health Diary requires Premium Membership

For Android users data from the Samsung Health app can be synced with the MedM Health Diary app via Health Connect:

1. Sync data from Samsung Health app with Health Connect: Download Health Connect from Google Play Store -> Open the Samsung Health app -> Tap the three-dot main menu icon in the upper-right corner -> Select Settings -> Tap Health Connect -> Set permissions for data types that you want to sync with Health Connect

2. Sync data from the Health Connect app with your personal health record in MedM Health Diary: open MedM app menu -> select Data Sync -> select Health Connect -> and then select the data types to sync. This will ensure smooth data flow between Samsung Health and your MedM app. Please note that syncing data with Health Connect in MedM Health Diary requires Premium Membership

How to Import Data from My Garmin Device

1. First sync your data from your Garmin device to Garmin Connect app

2. Sync data from Garmin Connect app to MedM Health Diary app: open MedM app menu -> select Data Sync -> select Garmin Connect -> tap the Down Arrows next to the preferred data types. Please note that data syncing with Garmin Connect app is a premium feature that is only available to registered users with an active MedM subscription

How Does Background Data Collection Work in the App?

The app is designed to prioritize user privacy and device performance by only activating background data collection when necessary. It does not run constantly in the background, which helps conserve battery and reduce data usage. The app’s background activity is only triggered under specific conditions—primarily when a Bluetooth device becomes available and connects to the app. This means that the app "wakes up" only when there is a relevant event. Users can control this feature through the "Receive data in background" app setting, separately for each paired device that supports background data collection.

How to Delete a Measurement

1. Open the measurement history, select a measurement to open its details

2. Tap the "Bin" icon in the top right corner of the screen

3. Confirm deleting the measurement

How to Delete My Account

1. Open the app menu, select the very top menu (Account) item and select Delete Account from the list

2. If you are sure to delete your account, enter the PIN-code provided on the app screen and tap Delete Account